If something isn’t right.
We want every piece to feel right in your home. If there’s ever an issue, tell us and we’ll work with you to put it right.
In-stock items
You may request a return within 7 days of delivery, provided the item is unused and in its original condition and packaging. Once we’ve inspected it, we’ll process your refund to the original payment method.
Made-to-order & custom pieces
Because these pieces are crafted specifically for you, they are non-returnable unless faulty. We’ll always work with you to resolve any genuine fault.
Damaged or faulty on arrival
Please inspect your delivery on arrival. If anything is damaged or faulty, contact us within 7 days with a few photos and your order number, and we’ll arrange a repair, replacement or refund.
How to start a return
Email hello@rohmora.com with your order number and we’ll guide you through it.
Warranty
Warranty terms vary by item and are noted on the product where they apply. You can read the details on our warranty page.
Your consumer rights
Nothing here affects your statutory rights as a consumer in Malaysia.
Need a hand with an order? Contact our team and we’ll take care of it.
We stand behind every piece we sell. If something arrives damaged or simply is not right, tell us and we will sort it out properly.
Contact our team →